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Utah Community Learning

Spotting errors and stuff that isn't yours

About 20 minutes

Spotting errors and stuff that isn't yours

Okay. Last time we went through what the sections mean and what to ignore, so by now you should have your report pulled up and you should at least know which parts are worth reading closely. This lesson is about actually reading them with a specific job in mind: finding stuff that's wrong.

And I want to say up front, more of this is wrong more often than people expect. There are studies on this — I don't remember the exact number, it's something like one in five reports has an error significant enough to matter. Doesn't mean yours does. But go in assuming it's possible, not assuming it's fine.

What you're actually looking for

Four categories, and I want you to go through your report with these in mind, not just skimming for something that jumps out:

Stuff that isn't yours at all. An account you never opened. A hard inquiry from a store you've never shopped at. This happens more with common names than people think — if you're a "Michael Johnson" your report might have a little bit of a different Michael Johnson mixed in.

Stuff that's yours but wrong. Right account, wrong balance. Right account, marked late when you paid on time. Right account, wrong credit limit, which matters because that messes with your utilization number from a couple lessons ago.

Stuff that's old but still showing. Most negative stuff is supposed to fall off after seven years. Sometimes it doesn't fall off on schedule. That's worth flagging even though it's not exactly "wrong," it's just overdue to leave.

Stuff that's a duplicate. Same debt showing up twice because it got sold or transferred and both the original and the new version are sitting there like two separate accounts. This one's sneaky because each entry looks legitimate on its own.

How to actually check, at home, today

Pull up each account section and ask yourself: do I recognize this. Not "does this look roughly right" — do I actually recognize it. Go account by account, out loud if you need to, I mean it, some people process better saying it than reading it silently.

For anything you do recognize, check the details against your own memory or your own statements. Balance, limit, payment history. If something's off by a little, still flag it. I know it feels like a $60 mismatch isn't worth a fight. It's worth checking.

For anything you don't recognize, that's your list. Write it down separately — account name, account number if it's shown, why it's wrong. You'll need this exact list for the dispute process, which we'll cover next.

I want to tell you about my sister Cheyenne, because this is basically why I started teaching this at all. She called me one night pretty convinced her credit was ruined over a $60 medical bill. She hadn't gotten a bill in the mail, hadn't heard from anybody, and then this collections account just appeared on her report. She was spiraling a little, understandably — sixty bucks turning into something that follows you around for years feels insane.

We pulled her report together and looked at it line by line, same as you're doing right now. Turned out it wasn't even her debt — wrong person got attached to the account somewhere in the system. We disputed it, and it came off within about a month. No big drama once we actually looked at it directly instead of just being scared of it from a distance.

That's the call that made me want to do this with more than one person at a time.

A caution, not a scare tactic

Some of what you find is going to feel personal. If there's an error, especially one that's dragged your score down for a while, you might feel kind of mad, or embarrassed, or both. That's normal. I've watched someone tear up looking at their own report just from the surprise of seeing it laid out clearly for the first time — not even because it was bad, just because nobody had ever walked them through it before. No worries at all if that's you. Sit with it a minute, then come back to the list.

One thing I'd say plainly: don't assume every negative mark is an error just because you don't love it. A late payment you actually made late is not an error, it's just a bad memory. The dispute process is for wrong information, not unwanted-but-accurate information. Mixing those up wastes your time and, worse, can make future disputes get taken less seriously.

I feel like people either go one of two directions with their report — total avoidance, never look, or once they finally look they want to dispute everything including stuff that's technically correct. Neither one's great. The goal here is just accuracy. Fix what's wrong, leave what's true, even when true is annoying.

Before next time

Finish your list — every account you don't recognize, every number that doesn't match what you remember or what your statements say. Bring it next time, because that's exactly what we'll use to start the dispute process, and it's a lot easier to walk in prepared than to build the list on the fly.